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RegConsult Terms and Conditions for Regulatory Services

RegConsult® is a registered trademark and trading style of Apex Regulatory Services Limited (“RegConsult”, “we”, and “us”) and a supplier of regulatory consultancy services globally to individual end clients (the “Client”), including, but not limited to, services offered directly via this website with the URL (the “Site”).

IMPORTANT: Please read these terms of sale (“Terms”) carefully before purchasing from the Site or via any other location. They contain important limitations and exclusions that apply to your purchase, including limitations of liability and a mandatory arbitration clause. By placing an order with us, you agree to be bound by these Terms, and any sale is conditional upon your acceptance of them. If you do not agree to any of these Terms, you must discontinue use of this Site and you must not complete your order.

You are bound by the version of the Terms in effect on the date you complete your Order. However, we may change these Terms from time to time, and when we do, we will post them on the Site. It is your responsibility to review the Terms each time you make a purchase from us.

Details of RegConsult

Company Name: Apex Regulatory Services Limited
Registered address: 2 Tidewell Mews, Westgate-on-Sea, Kent, CT8 8PX, England.
Email address:

1. Entire Agreement

These Terms contain the entire agreement between you and RegConsult regarding your purchase of products or services from us, and they supersede any prior representations, agreements, or conditions implied by trade, course of dealing, or custom. No amendment to these Terms is enforceable against us unless submitted in writing and signed by us.

2. Privacy

Our Privacy Policy, which is incorporated into these Terms by reference, governs your submission and our use of personal information through this Site or via any other location provided by or through us. By submitting your personal information to us, you consent to us processing (either directly or through third-party service providers) your information to fulfil your order or to provide you with any service(s) or product(s) in accordance with our Privacy Policy, which can be viewed by clicking here.

3. Obligations and Representations

This Site is targeted at individuals with the legal capacity to contract. By placing an order, you declare that you have the legal capacity to contract in the town or country of your residence. If you are placing an order on behalf of a third party, you declare that you have the authority to act on that party’s behalf and your acceptance of these Terms constitutes that third party’s acceptance. You declare that you will comply with all applicable laws and regulations, including export and import regulations. You agree that you are not purchasing the products or services for export, resale, transfer, or use in violation of any applicable laws. You further agree that you will not use them for any illegal or unauthorised use. You declare that the information you provide in connection with your purchase, including your physical address, email address, and payment information, is complete and accurate. You declare that you are authorised to charge and initiate a payment via the payment method you designate for your purchase.

4. Placing an Order

When we offer products and services for sale on this Site or via any other location, we are inviting you to make an offer to buy the products and services shown. When you place an order by clicking or activating the appropriate button or hyperlink on the Site or elsewhere, you are making us a legally binding offer to buy the products and services you have selected on these Terms. We accept your offer only when we have received approval by your chosen payment method and when we have made the product available to you, such as by providing you with an initial consultation meeting link, email or product(s) or services(s). At our discretion, we reserve the right to decline your offer and cancel your order. Any system-generated order confirmation we send when you complete your order is an acknowledgement of your offer only and is not an acceptance of your offer, which is subject to correction before delivery of your services or products. By placing an order, you are consenting to our use of electronic communications related to your transaction and the electronic delivery of notices, policies, and records of the transaction. You agree that we may keep pertinent contract records, including communications and acknowledgements, as permitted by law.

5. Product Description and Pricing

We make every attempt to ensure that the products and services offered for sale on the Site or via other locations are described and represented as accurately and as completely as possible. However, mistakes may occur and if there are errors, we reserve the right to correct and revise. Prices are subject to change. The prices payable are those prices valid at the time of our acceptance of your offer and are in the currency indicated on the Site or other location. Unless otherwise indicated, prices for products and services do not include VAT, other taxes, delivery, export, or other charges.

The content of certain products we offer, including but not limited to the provision of reports containing information from third-party providers, commonly known as regulatory intelligence, can be limited as a result of the search terms (also known as matching words) provided by the Client or the content provided by the third-party providers, or both, which is out of the control of us and as such we make no guarantees as to the level of content or suitability or both we provide for such services.

6. Payment Terms

You agree to pay for the product(s) or services(s) through the payment methods offered on this Site or via selected third-party providers. Those payment methods may be subject to their own terms and conditions. We may use third-party service providers to process and authorise your payment. By placing an order, you are authorising us and our third-party service provider(s) to charge you for your purchase using your selected payment method. You further agree that we may charge the total amount of the purchase—including any applicable taxes, delivery, and customs charges to your designated payment method. If we have delivered your product(s) or service(s) to you and your payment method fails for any reason, you agree to pay us the full amount due upon demand.

7. Export

The products and services sold on this Site and other locations are subject to the import, export, and re-export laws and regulations of the United Kingdom and other countries. By completing a sale with us, you agree to comply with these import and export laws and regulations, including laws and regulations that place restrictions on the destinations, users, and end-use of the products and services. You agree that you will not purchase or use any products or services offered for sale on this Site or other locations if any applicable laws in your country prohibit you from doing so. Accessing or using any products or services sold by us in a location where their use is illegal is strictly prohibited.

8. Returns and Refunds

We are only able to offer a refund for any products and services sold on this Site or other locations where the Client has not utilised them or any of the time associated with them. When a request for a refund is made for a product or service that qualifies for a refund, we will endeavour to refund the full amount, less any reasonable administration costs within 14 days from when the request for a refund is accepted by us. We may utilise a third-party service provider involved in the initial purchase of the product or service to facilitate the refund.

We do not offer refunds where the Client has utilised part of any product or service purchased. Any remaining time associated with a purchase of a product or service can be used towards another product or service we offer, whether sold via the Site or outside of it and this is required to be confirmed in writing, which includes via email, by us.

9. Warranty

Except where required by law, or otherwise indicated by us in writing, we offer no warranty on the products and services we sell on this Site or via other locations. We make no statements as to the quality, fitness for a specific purpose, performance, or correspondence with description and the advice or guidance we may make available is provided for information and it is the Client’s responsibility to ensure this is relevant to their specific purposes and the Client accepts full liability and waives any liability to us for any consequences resulting from its use.

10. Limitation of Liability

Except as otherwise provided for in these Terms, RegConsult supplies products and services “as is” to the fullest extent permitted by law, with no warranties or representation of any kind. RegConsult disclaims, to the fullest extent permitted by law all warranties, express, implied, and statutory, including all warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted under applicable law, in no event and under no legal basis will RegConsult be liable to you or any third party for any damages, costs, or liabilities arising from or related to the purchase or use of any products or services or these terms, including, without limitation, any direct, indirect, incidental, consequential, or special damages (e.g. damages for expense or business interruption, property damage, attorneys’ fees, lost profits, lost use, revenue, goodwill, or value of assets or securities) even if RegConsult has been advised or is otherwise aware of the possibility of such damages. RegConsult’s total aggregate liability arising out of or related to the purchase and sale of a product or service is limited to the amount you paid to RegConsult for such product or service.

The above limitations of liability form the fundamental basis of the bargain between you and RegConsult. The above cap on liability will not apply to liability for RegConsult for (a) death, personal injury, or property damage directly or indirectly caused by the item you purchased from RegConsult; or (b) damages caused by RegConsult’s fraud, fraudulent misrepresentations, intentional misconduct, gross negligence, or any other matters for which liability cannot be excluded or limited under applicable law.

Nothing in this section limits or excludes liability that cannot be limited or excluded under applicable law.

11. Indemnification

You agree to indemnify and hold RegConsult, and each of our officers, employees, agents, partners, content providers, service providers, suppliers, and licensors (collectively “Released Parties”) harmless from any and all claims, liabilities, costs, losses, and expenses, including reasonable solicitors’ fees, arising from (1) your purchase of products and services made available through this Site or other location; and (2) your fraudulent or deceptive acts or omissions, or breach or violation of law, including infringement of any IP claim or breach of these Terms.

12. Dispute Resolution

We hope that you are completely satisfied with the purchase of your product(s) or service(s). We will make every reasonable effort to resolve any disputes you may have with us.

However, if we are unable to resolve any dispute that arises in connection with your transaction, this Site, or these Terms to your satisfaction, this section governs the dispute resolution process in the European Union, England and Wales.

Right to Withdrawal – applicable to European Union, England and Wales only.

If you are a consumer, in addition to any returns policy associated with your sale, you have a right to withdraw from (or cancel) this contract within 14 calendar days without giving a reason. In the case of a service or digital content, your right to withdrawal expires 14 days from the conclusion of the contract.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we received from you — no later than 14 days from the day on which we receive your notification of withdrawal. Unless you have expressly agreed otherwise, we will refund your payment using the same method of payment you used in the original transaction. In any event, you will not incur a handling or cancellation fee as a result of your refund. You must return any documentation or other information received from us in relation to the product(s) or service(s) immediately, and in any event no more than 14 days from the date on which you inform us of your withdrawal from this contract. This deadline is met if you send us the documentation or information before the expiration of this 14-day period. You bear the direct costs of returning the documentation or information to us. We may refuse to issue a refund until we have received the documentation or information back or until you have provided proof of their return.

Exercising your Right to Withdrawal

If you wish to exercise your right to withdrawal, please notify us of your decision to withdraw by post or email.

Apex Regulatory Services Limited
2 Tidewell Mews, Westgate-on-Sea, Kent, CT8 8PX, England.

You are not required to use a particular format to exercise this right; any unequivocal statement that you are exercising your right to withdrawal is enough. Regardless of how you contact us, you must send your notice of withdrawal before the cancellation period expires.


Under EU law and related member state law, subject to the exceptions outlined below, all products or services you purchase from the Site are protected by a 2-year guarantee that the products conform to the contract. A product or service conforms to the contract if it:

  • Complies with the description we provided to you prior to the conclusion of the contract;
  • Is fit for the purpose for which you require it if you have made that purpose known to us prior to the conclusion of the contract;
  • Is fit for the usual purposes of products or services of the same type; and
  • Shows the quality and purpose for which products or services of the same type and which you, as a consumer, can reasonably expect given the nature of the product or service, taking into account any statements made by us, particularly in advertising or labelling.

A product or service does not lack conformity if you were aware (should have been aware) of the lack of conformity at the time the contract was concluded. A product or service does not lack conformity if the lack of conformity is a result of materials supplied by you. If a product or service does not conform to the contract, you have the right to (1) ask us to bring the products or services into conformity free of charge by either repairing or replacing the product or service; (2) a price reduction; or (3) rescind the contract with regards to any non-conforming products or services. You may not be entitled to repair or replacement if repair or replacement is impossible or the cost disproportionate to the cost of an alternative remedy. If you are a consumer in the following countries, the following time periods apply to your purchase:

  • Finland – the duration of the guarantee is based on the expected lifespan.
  • Iceland – the duration of the guarantee is normally 2 years and 5 years for goods expected to have a longer lifespan.
  • Ireland – you must exercise your rights within the 6-year limitation period.
  • Netherlands – the duration of the guarantee period is based on the expected lifespan of the goods.
  • Norway – the duration is normally 2 years and 5 years for goods expected to have a longer lifespan.
  • Sweden – the duration of the guarantee is 3 years.
  • England, Wales, and Northern Ireland – you must exercise your rights within the 6-year limitation period.
  • Scotland – you must exercise your rights within the 5-year limitation period.

13. Severability

If any provision (or part of a provision) of the Terms is determined to be invalid, illegal, or unenforceable, the validity of the remaining provisions will not be affected and will be enforced to the fullest extent permitted by the applicable law.

14. No Waiver

Any delay or failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver on our part. A waiver of any breach or default in one instance does not constitute a waiver of any breach or default in a subsequent breach or default. No waiver by us will be effective unless it is in writing and signed by us.

15. Jurisdiction

Subject to any mandatory local law, these Terms shall be governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts over the Terms and any other matter related to them, and all proceedings shall be conducted in English.

Terms and Conditions last updated 13 March 2024

Regulatory Consultants UK